Refunds & Exchanges

Refunds & Exchanges: We do not accept refunds!  At Urban Luxe Candle Co. we take pride in producing the highest quality  candle products available. Minor variations from candle to candle are considered a part of the unique handcrafted process and are considered a part of the hand poured process. Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all shipping charges.

Damaged Items: If you receive a damaged product notify us within 72 hours for assistance. Please include photos of the damage or issue to help us with your claim.